Refund policy
Return & Refund Policy
Last updated: August 19, 2026
Every XSALTRU item is produced on demand. Please review the product description, size guide, color, shipping address, and order details carefully before purchasing.
Returns & Exchanges
Because items are produced for each order, we generally do not accept returns or exchanges for buyer’s remorse, including selecting the wrong size or color or changing your mind after purchase, except where required by applicable law.
Damaged, Defective, Misprinted or Incorrect Items
If your item arrives damaged, defective, misprinted, or materially different from what you ordered—including an incorrect item, design, size, or color caused by XSALTRU or our fulfillment provider—contact xsaltru@gmail.com within 30 days of delivery.
Include:
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Your order number
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A description of the issue
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Clear photos showing the complete item and the problem
After review, eligible claims will be resolved with a replacement or refund at no additional product cost. XSALTRU will cover any return or replacement shipping required because of an approved defect or fulfillment error.
Lost Packages
If your package is lost in transit, contact xsaltru@gmail.com within 30 days after the estimated delivery date.
If tracking shows the package as delivered but you cannot locate it, contact us promptly. We will review the shipment and available carrier information. A replacement or refund is not guaranteed when a carrier confirms successful delivery, except where required by applicable law.
Incorrect Addresses & Returned Packages
Customers are responsible for providing a complete and accurate shipping address.
Orders returned because of an incorrect or incomplete address, refusal of delivery, or failure to claim the package may require payment of a new shipping charge before reshipment.
Additional charges resulting from customer-provided address errors are the customer's responsibility, except where prohibited by law.
Order Changes & Cancellations
Orders may enter production shortly after they are placed.
If you need to change or cancel an order, contact xsaltru@gmail.com immediately. We will make a reasonable effort to accommodate your request, but changes or cancellations are not guaranteed once fulfillment has started.
Refunds
When a refund is approved, XSALTRU will initiate the refund to the original payment method.
Your bank, card issuer, or payment provider may require additional time to post the refund after it has been processed.
XSALTRU does not charge a restocking fee for approved defective, damaged, incorrect, or misprinted-item claims.
Authorized Returns Only
Do not return merchandise to XSALTRU or any fulfillment facility without authorization.
If a physical return is required, we will provide the appropriate return address and instructions after approving your claim.
Unauthorized returns may not be eligible for a refund, replacement, or reshipment.
Consumer Rights
Nothing in this policy excludes, restricts, or limits any consumer right that cannot legally be waived.
If the laws applicable to your purchase provide additional cancellation, withdrawal, return, repair, replacement, or refund rights that conflict with this policy, those legal rights will apply.
Contact
For all return, replacement, refund, cancellation, or order-related claims:
Please include your order number so we can assist you efficiently.